JackpotCity Casino Review
Launched in 1998, JackpotCity is one of the oldest and most knowledgeable online casinos around today. With more than twenty years’ worth of experience in what is an exceptionally competitive industry, JackpotCity has endured as a trusted and beloved destination – thanks to its ever-growing selection of top-quality casino games, state-of-the-art security measures, reputable deposit and withdrawal mechanisms, and 24/7 customer support in multiple languages. What’s more, JackpotCity offers excellent promotions and a fulfilling loyalty programme.
JackpotCity holds a licence licence from the esteemed Malta Gaming Authority and has been certified by external testing agency, eCOGRA, for observing the following principles: casino conduct that is responsible, payouts that are efficiently processed, and gameplay that is fair. JackpotCity also supports responsible gaming, so players will have access to tools for self-testing, self-excluding, placing limits on deposits, and more.
Promotions and Loyalty
Upon signup at JackpotCity, new players will qualify for the casino’s welcome bonus, which is valued at up to $1600 and credited over the course of one’s first four deposits, like so:
Deposit 1 Bonus: 100% match up to C$400
Deposit 2 Bonus: 100% match up to C$400
Deposit 3 Bonus: 100% match up to C$400
Deposit 4 Bonus: 100% match up to C$400
This offer is subject to certain terms and conditions, such as a minimum deposit of $10 and a 70x wagering requirement, plus it must be claimed within 7 days after the registration date.
In addition, players can look forward to Daily Deals, which are customised offers based on their individual play history, as well as Bonus Wheel spot prizes. The Bonus Wheel is available at selected times for players to spin and see what random prize it might land on – prizes range from match offers and loyalty points, to bonus credits and more. JackpotCity also offers regular promotions themed around special events and specific games – by taking part, players can qualify for additional match offers, loyalty points and more.
Finally, we have JackpotCity’s excellent loyalty programme. Whenever a real money wager is made, the player will earn loyalty points. Once enough points have been accrued, the player can exchange them for bonus credits. Furthermore, the number of points a player has will determine what loyalty level they’ll be assigned to. Each level (from Bronze to Silver, Gold, Platinum, Diamond and the invite only Privé) will come with additional benefits that players can take advantage of.
JackpotCity Casino will not open accounts, or process bets or financial transactions, for persons in the following countries/territories:
Australia, Argentina, Andorra, American Samoa, Afghanistan, Bulgaria, Botswana, Belarus, Belgium, Czech Republic, Congo, Cuba, Colombia, Christmas Island, Cocos/Keeling Islands, China, Cameroon, Denmark, Estonia, French territories (New Caledonia, Saint Pierre and Miquelon, Reunion, Guadeloupe, Saint Barthelemy, Mayotte, Martinique, Guiana), Guam, Greece, Greenland, Germany, Ghana, Hungary, Heard Island and McDonald Islands, Hong Kong, Holy See, Italy, Israel, Islamic Republic of Iran, Kenya, Lithuania, Mozambique, Micronesia, Myanmar, Macao, Norfolk Island, North Korea, Nicaragua, Nigeria, Northern Mariana Islands, Poland, Philippines, Puerto Rico, Portugal, Republic of North Macedonia, Rwanda, Romania, Serbia, Singapore, Spain, Switzerland, St Helena, Saint Martin, Slovenia, Syria, South Africa, Somalia, Turkey, Taiwan, Tanzania, United Kingdom of Great Britain and Northern Ireland, Ukraine, Uganda, United States of America, United States Minor Outlying Islands, Virgin Island (US), Venezuela, Vatican City State, Virgin Islands (British), Wallis and Futuna Island, Zambia and Yemen. In addition, JackpotCity will not open accounts for persons living in Slovakia, Mexico and Austria.
Please note that JackpotCity reserves the right to amend this list at its discretion.
As we’ve previously mentioned, JackpotCity is owned by a Maltese registered company, Bayton Ltd, and is fully licensed by the Malta Gaming Authority. It is also certified by independent testing agency, eCOGRA (eCommerce Online Gaming Regulation and Assurance), for fair gameplay, efficient payouts and accountable casino conduct. This means that players can play here with total peace of mind, knowing that JackpotCity is a safe, secure, and regulated online casino. It’s also worth mentioning that JackpotCity employs cutting-edge SSL encryption technology to safeguard player privacy and finances, while providing a sterling selection of trustworthy banking mechanisms for efficient deposits and withdrawals.
Another reason why JackpotCity has succeeded so admirably in the tough world of online and mobile casinos, is its dedication to delivering quality entertainment – which would not be possible without its excellent software providers. Powering JackpotCity’s more than 500 casino games, these game developers include some of the giants of the industry as well as smaller but rising third-party providers. Each one has built a solid reputation for producing immersive visuals, crystal-clear soundscapes, seamlessly smooth gameplay, innovative features, and simple-to-use navigation.
Responsible for the bulk of the games is Microgaming, a legendary software giant that’s been in the biz since 1994. It’s created some of the industry’s most loved titles, on its own and in collaboration with other studios. Another big name is NetEnt, founded in 1996, and like Microgaming, still going strong today with inventive games that look and sound great on PC, laptop, tablet, and smartphone. When it comes to the live casino games at JackpotCity, we look to specialist in the field, Evolution – previously known as Evolution Gaming, established in 2006 and recognised worldwide for its pioneering live game software.
The list of software providers continues to grow at JackpotCity, furthering the variety and quality of casino games on offer. Apart from the previously mentioned Microgaming, Evolution and NetEnt, JackpotCity’s current list of providers includes:
All41 Studios, Fortune Factory, Crazy Tooth Studios, Foxium, Gold Coin Studios, Gameburger, Just For The Win, Mahigaming, Neon Valley, Rabcat, Pulse8, Stormcraft Studios, Slingshot Studios, Triple Edge Studios
A fully licensed and regulated operation, it should come as no surprise that JackpotCity also ensures that safe, secure and efficient payment systems are in place. By partnering up with some of the leading global and region-specific financial institutions, JackpotCity gives players trustworthy web wallet, prepaid voucher, debit and credit card options for making reliable deposit and withdrawals.
Notably, while deposits are almost instantaneous, withdrawals can take longer – but this will depend on the bank being used and the payment option that was selected by the player.
Payment options include:
Visa, Visa Electron, Mastercard, Interac, iDebit, Trustly, Skrill, NETELLER
Worth noting, JackpotCity will not accept any payments made out to third parties, so
players must ensure that the option they’ve selected is in the account holder’s name. Any winnings gained will be paid back into the account the player used for depositing – in instances where this is not possible, it can be processed to another payment option. Players should also remember to meet all wagering requirements of any bonuses, or their withdrawal cannot be accomplished.
Player peace of mind is of paramount importance at JackpotCity – so, for safety and security reasons, a copy of the player’s ID/ driver’s licence, plus a utility bill (no more than three months old) may be requested before the processing of any withdrawals.
JackpotCity also utilises 128-bit Secure Socket Layer (SSL) encryption technology that safeguards the integrity and confidentiality of all players’ personal data.
As JackpotCity operates in numerous countries, it allows a variety of currencies to be used here, such as:
USD, Euro, JPY, CAD, GBP, NOK, SEK, NZD, THB, PLN, RUB, MXN, CLP, ARS, BRL, INR
To qualify for JackpotCity’s welcome bonus, players must make a minimum deposit of $10. The same will apply to the casino’s other promotional offers, unless otherwise indicated in the terms and conditions.
As there is no minimum withdrawal amount specified on JackpotCity’s site, we recommend that players always refer to the terms and conditions attached for any limits on how much can be withdrawn. Notably, withdrawals will only be processed if certain requirements have been met, so attention must be paid to the wagering requirement in the rules. As we’ve previously mentioned, in the case of a substantial withdrawal, JackpotCity may request certain supporting documents – such as a copy of the player’s ID/driver’s licence, as well as a recent utility bill.
JackpotCity is a multilingual site, offering a variety of languages to play in. When it comes to the customer support languages, these include the following: English, French, German, Spanish, Portuguese, Swedish, Czech, Polish, Greek, Italian, Latvian, Arabic, Russian, Japanese, Finnish, Norwegian, Croatian, Lithuanian, Bulgarian and Hungarian.
Players can contact JackpotCity’s friendly and efficient customer support team, 24/7, via email. However, for urgent requests and faster feedback, we recommend the convenient live chat facility.
Players cannot contact JackpotCity via phone as this service is not provided. That said, there is an email service available, as well as a 24/7 live chat facility for convenient and timely feedback.
When it comes to any technical issues one might run into, players can contact JackpotCity via its highly efficient and personable live chat service. Alternatively, players can also refer to the site’s informative FAQ page for all the most frequently asked questions and their answers.
Number of Games
JackpotCity has over 500 top-quality casino games – including:
Slots – 3-reel, 5-reel and progressive
Games are suitably categorised and simple to find on the site. Furthermore, new games are released on a regular basis, so the selection is consistently growing. With such a wide variety on offer, JackpotCity ensures that all types of players are catered to, no matter what their personal preferences, budget requirements, and experience levels are.
What’s more, a fair number of the games on offer have also been optimised for enjoyment on all compatible desktop, tablet and mobile devices – without any compromise in the quality of the games.
The RTP (return to player) for each game is not available on JackpotCity’s site, but players can contact the 24/7 customer support team if they want to know – that’s if the data for that specific game is available. JackpotCity’s payout percentage report can be found on the site by clicking/tapping on the eCOGRA logo at the bottom of each page. The information supplied herein includes the following products and average payout percentages:
All games – 94.57%
Slots – 94.45%
Poker games – 93.92%
Table games – 93.92%
JackpotCity also supplies Hot and Cold Games. The former lets one know what titles have been paying out recently, while the latter lists the games that haven’t paid out in a while.
Due to regulations, JackpotCity does not make any names of big winners public. There is, however, a section dedicated to the most recent wins – which includes the name of the games and how much was won on each one.
The opportunities to score big wins at JackpotCity are also there thanks to the types of games the casino offers – most notably, progressive jackpots. Each time a player makes a cash wager, a portion of their bet gets added to the jackpot, increasing it every time – that is, until someone wins it all, and the jackpot reverts to its original amount and the process starts all over again.
JackpotCity is a Vegas-inspired online casino, which is apparent in the look and feel of its site. Brightly designed using plenty of purples and pinks, as well as some blues, yellows and more, the site presents a vibrant city landscape at night – a suitable image as JackpotCity is an online casino that never sleeps.
Furthermore, players can look forward to an extremely user-friendly site with easy access to upcoming events, bonus offers, games, banking, live chat and more. With over 500 games to enjoy in a totally secure and responsible gaming environment, JackpotCity delivers a world of premium entertainment – whether one is playing on PC, laptop, desktop or smartphone.
Pros & Cons
- Payment Systems
- Casino Licence
- Promotions and Loyalty